Complaints

If something's gone wrong

We want Blooom to be genuinely helpful, and we take it seriously when it isn't. Here's how to tell us, and what we'll do about it.

Last updated: Draft

Draft — pending review. This document is a working draft. It has not yet completed legal and FCA financial-promotions compliance review, and some company details are placeholders to be completed on company registration. It is provided for information and does not yet form a binding agreement in its current form.

1.How to make a complaint

Email us at hello@blooom.money with the word "Complaint" in the subject line. To help us look into it quickly, please include:

what happened, and when;
the email address on your Blooom account (if you have one);
what you'd like us to do to put it right.

2.What happens next

We'll acknowledge your complaint and let you know who's looking into it. We aim to give you a full response as quickly as we can, and we'll keep you updated if it's going to take longer to get to the bottom of.

If we've got something wrong, we'll tell you plainly, explain what we're doing about it, and put it right where we can.

3.Complaints about a bank or provider

Blooom is a financial information and comparison service. We are not a bank, and we are not currently authorised or regulated by the Financial Conduct Authority, so the Financial Ombudsman Service does not generally cover a complaint about Blooom itself.

If your complaint is really about a product or provider you found or opened — for example a savings account, mortgage or credit card — that provider has its own complaints process. If they can't resolve it, you may be able to take it to the Financial Ombudsman Service, which is free and independent.

4.Other places that can help

For free, impartial money guidance you can contact MoneyHelper. If a complaint concerns how we've handled your personal data, you can also contact the Information Commissioner's Office (ICO) — though we'd appreciate the chance to put things right first. See our Privacy Policy.